Contractor Checklist
We have a unique perspective that quality competition is a good thing. It elevates our industry, and the more customers having good experiences with contractors makes for a better environment for everyone.
Questions to Ask Any Contractor
Here are some helpful things to consider:
- License – Make sure the company you hire has a contractors license & it’s listed as active & in good standing with the CSLB. You can check your contractor here: CSLB website
- License Name – It’s also important to be sure the name of the company listed under the contractors licences with the CSLB, also matches the company name they are advertising on their website, truck, mailer, yard sign, etc. There are always a handful of contractors listing other companies contractors license, which is not legal. Believe it or not, there are currently 5 Epoxy Floor install companies in San Diego operating without a contractors license or listing another companies contractor licence number (which by default is also considered operating without a contractors license).
Reviews, Product & Service
- Online Reviews – Ok, you found a compliant contractor, wooo! We have a funny saying “the people have spoken”. Nothing is more reliable than online reviews as long as the company has at least 100. This is probably the single best thing to happen for customers next to the CSLB. If a company is consistently delivering at a high level, they are going to have a star rating of at least 4 or higher. 4.5 to 5 stars being the most ideal, and they should have at least 100 reviews. Once a company has over 100 reviews, you can rely very highly on the legitimacy of those reviews. Few things to keep in mind. Don’t just look at 1 review platform. Some companies will have a 5 star rating on 1 platform, but 4 star rating on another platform. For example, we have a 5 star rating on Facebook, a 5 star rating on Thumbtack, and 4.9 star rating on Google. Unfortunately, online review platforms will adjust star ratings for companies if that company signs up for their paid marketing plan/ads. So look at 3 platforms minimum. Facebook & Google reviews seem to be the most honest and reliable, but it’s also good to check yelp, BBB, Thumbtack, & Angi List. Regardless of any shenanigans, if the company has a 4.5 to 5 star rating across all platforms with over 100 reviews, you can probably hire them blind.
- Responsiveness & Customer Service – Does the company / contractor pick up the phone when you call? It’s simple, but a very powerful filter. Organized contractors who are running a reliable business, are great about answering the phone when it rings and also returning messages the same day. There are certainly some 1 off exceptions when contractors / companies have a busy day, but the mark of a reliable contractor, even during exceptionally busy days and weeks, they will always get back to you in 24 hours.
Whoever You Hire
Whether you hire us or one of our quality competitors, we hope this buying guide helps you the next time you hire a contractor!
Whether you hire us or one of our quality competitors, we hope this buying guide helps you the next time you hire a contractor!
Ready for a Floor That Lasts?
Call or text Nathan at 619-537-8837 for a free phone consultation and a guaranteed price.